Incident control: what it is and tips for incident control

The manufacturing industry is a highly complex and dynamic sector that can lead to a large number of problems in production and operational processes. For this reason, having a good incident control system is essential for any factory.

Incident monitoring enables factories to identify and manage any problems or faults that may arise in production processes and can help reduce downtime and solve problems more quickly and effectively, which in turn can improve production efficiency and reduce production costs.

In addition, a good incident control system can help improve product quality. Finally, it can also be important for factory safety. In addition, incident analysis can help identify patterns and trends, allowing the factory to take proactive measures to prevent future safety problems.


What is incident control?

An incident control system is a computerized tool, usually software, used to prevent, manage and rons or problems that may arise in a service or system. or problems that may arise in a service or system. This system allows users to report incidents they have detected, and maintenance and troubleshooters to track and resolve incidents more quickly and efficiently.

The incident control system allows recording the information necessary to solve the problem, such as the description of the incident, date and time it was detected, users affected, etc. It also provides a historical record of the incidents that have occurred and the solutions applied, which can be useful for improving service in the future.

Some of its advantages are:

  1. Increased efficiency: incident control allows factory managers to respond quickly to any problems or incidents that arise.
  2. Increased accuracy: with issue tracking software, it is possible to record and track all issues in the factory in detail, which means greater accuracy in identifying and fixing problems.
  3. Resource management: thanks to the information provided by an incident monitoring software, factory managers can make better decisions.
  4. Cost control: Allows to identify areas for improvement and reduce costs associated with production.
  5. Quality improvement: Incident monitoring software enables companies to identify problems of no problems in production and to solve them quickly before the issue before the issue becomes a non-conformity. 

Tips for effective incident management

These are some of the main tips for a correct management of an incident control software:

  • Establish a monitoring and control system: It is essential to have a system to detect and record incidents that arise in the factory. This system must be easy to use and maintain.
  • Assign responsibilities: It is important to establish the responsibilities of the different departments or units of the factory in relation to incidents. There should be a person in charge of incident management and coordinate with the relevant departments for incident resolution.
  • Identify and prioritize incidents: It is necessary to identify the incidences that can cause greater impacts on the production process and prioritize them for immediate solution.
  • Establish action protocols: It is convenient to have predefined action protocols for the different types of incidents that may arise. This allows to act quickly and efficiently in the event of a problem.
  • Effective communication: It is essential to have good communication between the different departments and people involved in incident management. There must be a clearly established communication channel to report on the incidents detected and to coordinate their solution.
  • Training and awareness: All factory employees must be trained and made aware of the importance of incident management and their involvement in the process. Prevention is always better than problem solving.
  • Root cause analysis: It is important to perform a root cause analysis of incidents to identify the root causes. In this way, preventive measures can be established to avoid their repetition in the future.
  • Evaluation and continuous improvement: It is essential to evaluate the performance of the incident management system and establish continuous improvement plans to correct any deviations detected and improve the effectiveness of the system.
If you are interested in the management and control of incidents in a factory, we also recommend you to read our post on types of industrial machinery breakdowns and how to control them, since this is a key point in production that is not always properly monitored.

How to communicate them

The following steps must be followed to report incidents in a factory:

  1. Selecting the right software: there are several software programs that allow the management of incidents and nonconformities in a factory. It is important to choose a software that adapts to the company's needs. At MESbook we have Leanbook, a system based on the Lean methodology that offers a connection between the problems identified in the factories and their solutions. Everything happens in real time and connects machines with processes, systems, etc.
  2. Record the incident: when a problem is identified, it should be recorded in the software or the software itself should do it. It is important to include all the relevant information, such as the description of the problem, its degree of urgency...
  3. Assign the incident: a technician or person in charge must be assigned to resolve the incident.
  4. Track the issue: while the issue is being resolved, the status of the problem should be tracked on a regular basis. This makes it possible to determine whether or not the solution is progressing adequately.
  5. Solve the issue: when the problem has been solved, the software log should be updated. If the solution was effective, the issue can be closed.
  6. Generate reports: on the frequency and nature of problems. These reports can be used to take preventive measures and improve production processes in the factory.

In conclusion, implementing a software for incident control in a factory allows a better organization of work and identification of problems. In addition, it allows you to keep track of the status of production processes and make continuous improvements. Learn how to implement a MES system correctly and what it could bring to your company. 

Marta Cejudo

Product Manager at MESbook

Marta Cejudo

Industrial organization engineer with 4 years of experience in real-time factory management as KAM.

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